Policies & ETIQUETTE
Health & Safety
Face masks are optional for both guests and staff. Your safety and wellbeing is our top priority: our Spa has been designed to circulate air throughout the building at a faster rate than most hospitals, and our cleaning staff is paying extra attention to sanitizing high-touch surfaces.
Before making a Spa reservation, we recommend reviewing our extensive treatment menu. If you have any questions prior to booking, our guest services is available at 315.364.8888and is delighted to talk through the variety of treatment options with you. Let us know about any pain, discomfort, or sensitivities you might have, and what your goals might be for the session. We can also recommend specific service providers based on your preferred treatments.
Before you Arrive
To ensure a seamless check-in experience, we recommend completing the appropriate intake form prior to your arrival. The intake form will be presented in the email confirming your spa appointment. On the day of your session, your service provider will once again talk with you about your specific needs, goals, sensitivities.
We ask that you arrive at least 30 minutes prior to your session’s start to allow time to fill out any necessary intake forms (if not already completed prior to arrival), change into a robe and sandals, and settle in. However, all guests are encouraged to come as early and stay as late as you’d like to on the day of your appointment. Relax in any of our spaces such as the Tranquility Room, take a sauna or steam, meditate, read, sip tea, visit with friends, enjoy a bite from our café, or do whatever makes your day at the Spa special.
Please be aware that your late arrival may determine the length of your treatment. Your service will end on time so that the next guest is not delayed. We appreciate your understanding and cooperation.
We kindly request that you give us 48 hours' notice of any service cancellations or changes. A 100% fee will be applied to all appointments that are cancelled within the 48 hours prior to your appointment time.
The Spa is open daily from 8:30 a.m. to 8:00 p.m. Appointments begin at 9:00 a.m. and end after 7:00 p.m. for 50-minute treatments; earlier for longer appointments. The grazing table at the Café is open daily.
The Spa is a center for healing, wellness, and calm. To help preserve this environment, alcohol may only be enjoyed in the Café and courtyard. Wine and beer is available for purchase in the Café; guests may not bring outside alcohol onto the property. We strongly discourage alcohol consumption in combination with hydrotherapy.
An additional 20% gratuity is automatically applied to the price of all treatments. No secondary tipping is necessary, but always welcome. Rates are subject to change without notice.
Electronics & Cell Phones
Our spa environment is one of relaxation and tranquility. For the privacy of our guests and in an effort to maintain a restorative atmosphere, we do not permit electronics or cell phone usage at the Spa outside of the Café and courtyard.
Smoking and Vaping
Smoking and vaping of any kind is strongly prohibited anywhere on the property.
At the time of reservation, please notify our Guest Services team if you have high blood pressure, allergies, any physical ailments, special needs, or if you are pregnant.
The Spa is an adult environment. Young adults 16 years and older may schedule spa services with an accompanying guardian.
Clothing and Attire
With the exception of salon services, all guests are invited to enjoy one of our plush robes and shower sandals. If you are receiving massage or a body treatment, you may undress to your comfort level, however, we do recommend disrobing entirely to allow the therapist to work directly on muscles. If you are receiving a facial, it’s important to disrobe from the waist up, or at least from the shoulders up. You will always be covered by a sheet for your privacy throughout your sessions. We highly recommend bringing a bathing suit so that you may enjoy our many pools and our co-ed sauna. For the comfort of all guests, we ask that you keep public displays of affection to a minimum in all Spa spaces.
If you have additional questions, please call us at 315.364.8850. We look forward to welcoming you!