Your privacy is very important to us. We want you to have complete confidence that your privacy will not be compromised. To this end, we guarantee that we will not use any technical means (keystroke loggers, spy ware, etc.) to gather personally identifiable information about you. Any web analytics data is completely anonymized and aggregated. We also promise that any information gathered directly from you will not be sold to any other firm, individual or organization. Furthermore, we will not contact you without your express consent.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal Information, including credit card number, name, and address, so that it cannot be read over the internet.
Gift card purchases are non-refundable. All other refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.
Shipping to the United States:
Please be assured that your items will ship out within two to three days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Sorry, but we cannot ship to P.O. Boxes. Your order will be processed and shipped and will normally will arrive within 4 – 5 business days.
SHIPPING AND HANDLING COSTS:
Shipping Cost is non-refundable for unclaimed, undeliverable or returned packages, unless we made a mistake.
Signature Requirements may be necessary for delivery to an Apartment, Unit or condominium.
Please Note: It is the responsibility of the person placing the order to provide us a correct address, if given an incorrect address (no apartment number or unit number) by purchaser and product is not returned back to seller the purchaser will be responsible for the loss of the product plus shipping and handling cost.
We only ship within the United States and Canada. International orders are not accepted.
GIFT CERTIFICATE DELIVERY POLICY:
You can expect to receive your certificate within 2-3 business days after you purchase online if you are a local resident and 3-5 business days if you are outside of the Aurora, NY area. Once we have received your request and payment for your certificate, you will be notified via email that it has been processed.