rowland house room six

Frequently Asked Questions

Please be in touch at 315.364.8888 or if you don’t find answers to your questions below.

What time is check-in and check-out?

Check-in time is 3:00 p.m. Check-out time is 11:00 a.m. Due to the intimate nature of the Inns of Aurora, early check-ins and late check-outs cannot be accommodated and will not be permitted. We are pleased to offer luggage storage for guests enjoying the area outside of designated check-in and check-out times.

What is your cancellation policy?

Because of the intimate nature of our properties, we do not accommodate any alterations to reservations within 14 days prior to the arrival date. A deposit equal to one-night’s stay (plus taxes) is required at the time the reservation is made. This deposit is refundable only if the reservation is cancelled before 14 days prior to arrival. Any cancellations within 14 days of the arrival date will result in a cancellation fee equal to the full cost of the stay. Should we be unable to accommodate your requested room type, we will be in touch before your arrival.

Do you accept gratuities?

Gratuity recognition is welcome for exceptional service from any of our staff members or service teams.

Do you allow smoking?

The Inns of Aurora are non-smoking properties, although each of our inns does have a designated outdoor smoking area. Any violation will result in an automatic $250 fine charged to the credit card on file.

What is your policy on damages?

In the event of excessive damage or cleaning needs, an additional fee will be automatically charged to your card on file upon check-out. Assessment of this fee is at the discretion of the Inns of Aurora.

Do you allow children?

E.B. Morgan House, Rowland House, and Zabriskie House are best enjoyed in the company of other adults. For this reason, we are unable to accommodate children under the age of 14, with the exception of whole house rentals. Children of any age are welcome at the Aurora Inn and at Wallcourt Hall.

Can I add an extra bed to my room?

In select guestrooms, we are able to add a comfortable air mattress for children under the age of 14 for a $30 fee. Pack-and-play cribs may also be added to select guestrooms at no additional cost.

Do you allow pets?

Pets are not permitted on property, although we are more than happy to refer a local boarding service! Only service animals that meet the requirements of the Americans with Disabilities Act are allowed on Inns of Aurora property.