What time is check-in and check-out?
Check-in time is 3:00 p.m. Check-out time is 11:00 a.m. Due to the intimate nature of the Inns of Aurora, early check-ins and late check-outs cannot be accommodated and will not be permitted. We are pleased to offer luggage storage for guests enjoying the area outside of designated check-in and check-out times.
What is your cancellation policy?
Because of the intimate nature of our properties, we do not accommodate any alterations to reservations within 14 days prior to the arrival date. A deposit equal to one-night’s stay (plus taxes) is required at the time the reservation is made. This deposit is refundable only if the reservation is cancelled before 14 days prior to arrival. Any cancellations within 14 days of the arrival date will result in a cancellation fee equal to the full cost of the stay. Should we be unable to accommodate your requested room type, we will be in touch before your arrival.
Do you accept gratuities?
Gratuity recognition is welcome for exceptional service from any of our staff members or service teams.
Do you allow smoking?
The Inns of Aurora are non-smoking properties, although each of our inns does have a designated outdoor smoking area. Any violation will result in an automatic $250 fine charged to the credit card on file.
What is your policy on damages?
In the event of excessive damage or cleaning needs, an additional fee will be automatically charged to your card on file upon check-out. Assessment of this fee is at the discretion of the Inns of Aurora.
Can I add an extra bed to my room?
If you would like more than one bed in your room, we encourage you to reserve one of the following guestrooms that feature more than one bed: E.B. Morgan House Room Three, Rowland House Room One, Zabriskie House Room One, Zabriskie House Room Six, or a Wallcourt Hall Double Twin room. We can only accommodate air mattresses in select guestrooms with a private residence rental for children under the age of 14.
Do you allow pets?
While we do not allow pets for individual guestroom reservations, we are delighted to offer pet-friendly private residences. There is a non-refundable pet fee of $250, plus tax, for each private residence reservation. We will provide a crate, dog bed, and water bowl to make your travel easier. Pets are not permitted in our restaurants, in the Schoolhouse activities center, or inside the Village Market. Pets must be on a leash at all times outside of private residences.
Do you take group reservations?
Absolutely! Please review our private residence rentals and be in touch with our sales team. We consider a group to be seven or more reservations booked under the same name and/or credit card information. Please note that standard cancellation policies may not apply to group reservations.